FAQs

We take pride in offering only authentic products. We source our merchandise directly from trusted manufacturers, licensed distributors, and reputable suppliers. Each item in our inventory is guaranteed to be genuine and officially licensed. We understand the importance of authenticity to collectors and fans, and we strive to provide you with the highest quality products that accurately represent the characters and franchises you love.

Pre-ordering ensures you don't miss out on highly anticipated products, secures exclusive bonuses, provides early access, helps secure popular items, and offers price protection.

We understand accidents happen, and we'll do our best to assist you in obtaining replacement parts for your broken item. Please reach out to our customer service team with the specific details of your item and the part you need, and we'll guide you through the process of acquiring the necessary replacement to restore it to its original condition.

We apologize for any confusion or discrepancy between the image on our website and the item you received. The images displayed on our website are typically provided by the manufacturer and are intended to represent the product accurately. However, variations in lighting, color settings, and manufacturing processes may result in slight differences between the image and the actual item. We strive to ensure the product descriptions and specifications are as accurate as possible to provide you with a clear understanding of the item. If you have any specific concerns or questions about the item you received, please don't hesitate to contact our customer service team, and we'll be more than happy to assist you.

Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to easily monitor the progress of your package and stay updated on its estimated delivery date.

Please note that tracking numbers may not be immediately trackable once provided, as it takes some time for the carrier's system to update. If you encounter any issues or have concerns about your tracking information, please allow a few hours or up to a day for the tracking number to become active. If you still experience difficulties after this period, please don't hesitate to reach out to our customer service team for further assistance.

Please contact us as soon as possible for cancellation requests. For orders that have been shipped, you have 10-days after you have received your item to return it back to us for a refund. Refer to our Refund Policy for more information.
Pre-Orders and Backorders are not eligible for cancellation or returns unless you received a faulty item.

We provide free shipping on all non-bulky orders. Whether you're purchasing small accessories, figures, or apparel, we've got you covered with complimentary shipping. For larger and bulkier items, we offer a flat rate shipping fee of $20 to ensure safe delivery. Shop with ease, knowing that you'll receive your non-bulky items without any extra shipping charges, and take advantage of our convenient flat rate shipping for bulkier orders.

In stock items are typically dispatched within 48 business hours. Pre-Orders and Backordered items are shipped as soon as they reach our warehouse.

At this time, we kindly inform you that we only offer shipping services to addresses within New Zealand. We apologize for any inconvenience this may cause to our international customers, and we appreciate your understanding. If you have any questions or require further information, please feel free to reach out to our customer service team.

Yes, you can do so by using our courier's tracking tool. Please refer to this article for more information.

Our courier's delivery target is up to 3 business days after dispatch.